Rules of Stay at VIDI Apart-Hotel - апарт-отель VIDI Санкт-Петербург

1. \nGeneral Provisions

1.1. \nThese rules have been developed in accordance with the Civil Code of the RF, Law of the Russian Federation of February 7, 1992 No. 2300-I "On Consumer Rights Protection", "Rules for the Provision of Hotel Services in the Russian Federation", approved by Decree of the Government of the Russian Federation of November 18, 2020 N 1853, Federal Law of the RF of July 25, 2002 No. 115-FZ "On the Legal Status of Foreign Citizens in the RF", Decree of the Government of the RF of January 15, 2007 No. 9 "On the Procedure for Migration Registration of Foreign Citizens and Stateless Persons in the RF", Federal Law of the RF of February 23, 2013 No. 15-FZ "On Protection of Citizens' Health from Exposure to Ambient Tobacco Smoke and the Consequences of Tobacco Consumption", Federal Law of the RF of July 18, 2006 No. 109-FZ "On Migration Registration of Foreign Citizens and Stateless Persons in the Russian Federation", National Standard of the RF GOST R 51185-2014 "Tourist Services. Accommodation Facilities. General Requirements" (approved by order of the Federal Agency for Technical Regulation and Metrology of November 11, 2014 N 1542-st) (hereinafter — the "Rules").

1.2. \nVIDI Apart-Hotel is intended for temporary accommodation of citizens and the provision of services related to accommodation.

1.3. \nVIDI Apart-Hotel meets all safety requirements.

1.4. \nTerms used:

"Apart-Hotel" — VIDI Apart-Hotel, located on the territory of a multifunctional business center at the address: St. Petersburg, Khersonsky Passage, 6, Building 1.

"Hotel" means VALO Service Sinopskaya Limited Liability Company, TIN 7842224808, OGRN 1247800089899, which manages the apart-hotel.\n

"Hotel Services" means the Hotel's services for providing temporary accommodation to Guests and other related services, in accordance with these Rules and current RF legislation.

"Guest" means a person who intends to use or uses Hotel Services/Hotel temporary accommodation services in an Apart-Hotel room.

"Guest Registration Card" means a document confirming the conclusion of a hotel services agreement between the Guest and the Hotel.

"Apartment" or "room" — a non-residential premises located in the Apart-Hotel and equipped for temporary accommodation of guests, being part of the Apart-Hotel room stock.

1.5. \nThe time indicated in the Rules is Moscow time.

1.6. \nFor security purposes, video surveillance is in operation at the Apart-Hotel.

1.7. \nThe Hotel has the right to engage third parties for the provision of catering services. Information about services provided by third parties is communicated to the Guest by posting information in accessible locations.

2. \nProcedure for Providing\nServices at the Apart-Hotel

2.1. \nThe Apart-Hotel operates 24 hours a day.

2.2. \nThe maximum stay at the Apart-Hotel for RF citizens is up to 30 days. For foreign citizens — in accordance with the periods established by RF legislation (visa and migration card validity periods). In certain cases (business trip, training, etc.), the Hotel has the right to provide the Guest (RF citizen) with the opportunity to stay for more than 30 days.

2.3. \nThe Apart-Hotel has a per-night payment system. The checkout time at the Apart-Hotel is 12:00, check-in begins at 15:00. The Guest is obliged to inform the Front Desk of any departure earlier than the booked date in a timely manner, but no later than 24 hours before departure.

2.4. \nIf the Guest stays for less than one day (24 hours), payment is charged for a full day regardless of check-in time.

2.5. \nList of Hotel Services provided to the Guest at no additional charge upon request:

· \nDelivery of correspondence to the room upon receipt;

· \nWake-up call at a specified time;

· \nCalling an ambulance;

· \nUse of the first aid kit at the reception desk;

· \nProvision of boiling water, thread, needles;

· \nLuggage storage in the luggage room on check-in and check-out days;

· \nDaily room cleaning according to the Cleaning Schedule (Appendix No. 5), unless a different frequency and payment terms are provided by a lease agreement for a period of 30 days or more concluded beyond the hotel services period;

· \nProvision of reference and information services;

· \nWireless internet in rooms, restaurants and bars in the Apart-Hotel building;

2.6. \nList of Hotel Services provided to the Guest on a paid basis:

· \nSale of souvenirs and essential items;

· \nTaxi services;

· \nPhoto and video shooting at the Apart-Hotel;

· \nConcierge services

· \nUnderground parking;

· \nLuggage delivery;

· \nExtra bed rental;

· \nBaby crib rental;

· \nMattress topper and protector rental;

· \nLaundry, ironing, dry cleaning;

· \nAdditional bedding (beyond 3-star hotel requirements);

· \nAdditional towel rental;

· \nPhotocopying, printing, fax service.

· \nDisinsection, deratization

2.7. \nPursuant to paragraph 6 of the Rules for the Provision of Hotel Services in the RF (approved by Decree of the Government of the RF No. 1853 of November 18, 2020), on the basis of Articles 309, 310, 450 of the "Civil Code of the Russian Federation (Part One)" of November 30, 1994 N 51-FZ , in the event of facts/documents/recorded administrative offenses against the Guest, outstanding obligations for reimbursement of fines and damages to the Hotel, or other documentation confirming damage to Hotel property and/or inappropriate behavior disturbing other Guests and violating order at the Apart-Hotel, the Hotel has the right to refuse check-in or continued stay to the Guest.

2.8. \nFor ethical purposes and to prevent financial damage or harm to Guests, the Hotel has the right to refuse check-in if the Guest is presumably under the influence of alcohol, drugs, toxic substances, or psychotropic substances; uses profanity, is rude, insults Hotel staff, or disturbs public order. The Guest may also be denied access to public areas of the Apart-Hotel (restaurant, lobby, etc.) and denied service in case of inappropriate behavior, condition, or violation of generally accepted and appropriate dress standards as determined by the Hotel Administration.

2.9. \nHotel employees have the right to independently determine standards of appropriate Guest behavior that contribute to the comfortable stay of the majority of Guests based on management requirements and instructions, employee judgments, Guest needs and opinions, and established ethical or behavioral norms in society. Employees have the right to determine the boundaries of violation of ethical and behavioral norms that negatively affect the comfort of other Guests, compel other Guests to file complaints and claims against the Hotel and its staff, create grounds for damage to the Hotel's reputation, provoke potential financial damage, formation of negative attitudes toward the Hotel/Apart-Hotel, or allow the spread of negative information about the Hotel/Apart-Hotel. Two Hotel employees' concurring opinion is sufficient to make a decision on termination of the accommodation agreement (booking) or refusal to enter into such an agreement.

3. \nRoom Booking\nProcedure.

3.1. \nBooking of an apartment, as well as additional services, is carried out by telephone, fax, email at \n\nreception@vidi-hotel.ru and other means of communication that allow verification that the request is made personally. The Hotel also provides an online booking service on the website vidi-hotel.ru The request must include:

3.1.1. Date and time of Guest(s) check-in and check-out;

3.1.2. Categories and number of rooms/apartments

3.1.3. Number of staying Guests;

3.1.4. Full name of Guest(s);

3.1.5. Payment method;

3.1.6. List of additional services;

3.1.7. Additional comments;

3.1.8. Contact information (phone, fax, email);

3.1.9. Company/Individual Entrepreneur details (for legal entities).

3.2. \nThe Hotel sends the Guest a booking confirmation or refusal within 24 hours of receiving the request. During periods of high occupancy, the request processing time may be extended to 72 hours.

3.3. \nTwo types of room booking are available at the Apart-Hotel:

3.3.1. Non-guaranteed booking — a type of booking in which the Hotel holds the room for the Guest until 18:00, after which the booking is cancelled.

3.3.2. Guaranteed booking — a type of booking in which the Hotel holds the room for the Guest until the checkout time on the day following the planned check-in date. In case of untimely cancellation, late arrival, or no-show, the Guest or the booking party is charged for the actual room vacancy (room or bed), but no more than one day. If the delay exceeds one day, the guaranteed booking is cancelled.

3.4. \nLate arrival or early departure is not compensated, except for valid reasons (Guest's family circumstances confirmed by documentation) and/or force majeure circumstances directly affecting the Hotel's operations, confirmed by a certificate from a competent authority.

3.5. \nThe Apart-Hotel room stock includes the following room types:

· \nSmart

· \nStudio

· \nFamily

· \nSuite

3.6. \nRooms are equipped with equipment, furniture, bedding, and other inventory and sanitary-hygienic items designed to ensure living conditions, in accordance with the classification and category of the room

4. \nPayment Procedure

4.1. \nPayment by the Guest for accommodation and additional services provided by the Hotel is made in accordance with the Hotel's current price lists.

4.2. \nPayment may be made in cash or by bank transfer, as well as in Russian rubles using the following bank cards: Visa, MasterCard/Eurocard, JCB, UnionPay, MIR.

4.3. \nWhen a Guest checks in from 0:00 Moscow time to 08:00 Moscow time, subject to room availability on the check-in date, a charge of 100 (one hundred) percent of the daily rate is applied. When a Guest checks in from 08:00 Moscow time to 15:00 Moscow time, subject to room availability on the check-in date, a charge of 50 (fifty) percent of the daily rate is applied. Breakfast on the check-in day is not included in the accommodation rate and is listed in the current price list.

4.4. \nIn case of a delayed departure by the Guest after the established checkout time, accommodation charges are applied to the Guest as follows:

4.4.1. for departure after 12:00 on the current day until 18:00 local time on the current day, the Guest pays 50 (fifty) percent of the room rate;\n

4.4.2. for departure after 18:00 local time on the current day, the Guest pays 100 (one hundred) percent of the room rate.

4.5. No accommodation charge is applied for children under 7 (seven) years of age when they are accommodated with their parents (guardians) in the same room without an additional bed.

4.6. \nIn case an extra bed is provided, a charge is applied in accordance with the price list in effect at the time of booking confirmation (when the extra bed is ordered at booking), or at the time of check-in (when the extra bed is ordered at check-in), or at the time of the request (when the extra bed is ordered during the stay). The Hotel reserves the right to refuse the provision of an extra bed if its installation in the room is not provided for.

4.7. \nWhen settling accounts with the Guest, the Hotel issues a cash register receipt or an invoice signed by the Front Desk administrator.

4.8. \nExtension of stay at the Apart-Hotel is arranged at the Front Desk subject to room availability. The Guest must notify the Front Desk of their intention to extend their stay at least 2 hours before checkout time (12:00); failure to comply with this rule entitles the Hotel to relocate the Guest to another room or refuse the extension. Extension of stay is for a minimum of half a day and requires mandatory advance payment for the entire extension period.

4.9. \nIf the Guest departs before the paid accommodation period, the calculation is based on the actual length of stay (minimum one day) and additional paid services rendered. The amount exceeding the cost of actual accommodation and additional paid services rendered is refunded to the Guest, unless otherwise provided by the agreement (tariff).

4.10. \nThe Guest pays a security deposit in accordance with the price list, both at check-in and throughout the entire stay at the Apart-Hotel, as security for the fulfillment of obligations assumed, including reimbursement of damages and payment of fines.

4.11. \nIn case of damage to Hotel/Apart-Hotel property, the Guest pays the damage amount from the security deposit based on the Damage Report. The report is prepared by Hotel employees based on primary and other accounting documentation confirming the value of the property.

4.12. \nThe security deposit is refundable to the Guest upon check-out from the Hotel, after inspection of the room condition, and/or may be used by the Hotel as payment for reimbursement of damages caused.

5. \nInternal Regulations

5.1. \nTo ensure the safety of life and health of Apart-Hotel residents, the Hotel Administration has established an access control system:

· \nVisitors may stay in a room from 08:00 to 23:00 after registration in the system upon presentation of identification documents.

· \nFurther stay (after 23:00) of a visitor in the Guest's room is possible upon the Guest's written request and subject to payment for the additional person's accommodation.

5.2. \nAll Guests staying at the Apart-Hotel must be registered for migration purposes or registered at the Apart-Hotel as their place of stay. Preparation of notifications for foreign citizens and stateless persons and registration of RF citizens at the place of stay is carried out by Front Desk staff. Registration of Russian citizens is carried out upon presentation of:

· \npassport of a citizen of the Russian Federation, certifying the identity of a citizen of the Russian Federation on the territory of the Russian Federation;

· \nBirth certificate for citizens under 14 years of age, accompanied by their legal representatives and with the legal representatives registered at the Hotel;

· \nfor military personnel, Ministry of Internal Affairs, FSB, prosecutor's office employees — an identity card or military ID; for conscript military service personnel — a military ID or leave (vacation, business trip) certificate.

Registration of foreign citizens is carried out upon\npresentation of:

· \npassport of a foreign citizen or another document established by federal law or recognized in accordance with an international treaty of the Russian Federation as a document certifying the identity of a foreign citizen;

· \na document issued by a foreign state and recognized in accordance with an international treaty of the Russian Federation as a document certifying the identity of a stateless person;

· \ntemporary residence permit of a stateless person;

· \nresidence permit of a stateless person;

· \nentry visa and migration card, unless a different entry procedure is provided by current bilateral government agreements, or a document confirming accreditation as an employee of a foreign diplomatic or consular institution or a member of their family;

5.3. \nCheck-in of minors under 14 years of age at the Apart-Hotel is carried out on the basis of identity documents of the parents (adoptive parents, guardians) accompanying them, or an accompanying person(s), provided that such accompanying person(s) present written consent of legal representatives (one of them), as well as birth certificates of these minors and the legal representative's passport (copy).

5.4. \nCheck-in of minors aged 14 and over at the Apart-Hotel without their legal representatives present is carried out on the basis of identity documents of these minors, provided that written consent of the legal representatives (one of them) and a passport copy are presented.

5.5. \nDuring check-in, the Front Desk staff registers the Guest and issues an electronic key providing room access for the booked stay period. The electronic key is the property of the Hotel and must be returned by the Guest at the end of the stay at the Apart-Hotel.

5.6. \nPhoto and video recording on the Apart-Hotel premises is prohibited, except for recording in the room the Guest has checked into. Professional commercial photography or video recording in any Apart-Hotel premises may only be carried out with the permission of the Hotel Administration. Professional recording may include any recording using professional equipment (tripods, lighting equipment) intended for use in media or commercial resources for profit.

To comply with Articles 152.1 and 152.2 of the Civil Code of the Russian Federation (Part One) of November 30, 1994 N 51-FZ and/or upon requests from property owners, Guests, or visitors for the protection of their legal rights, the Administration may decide to prohibit photo and video recording using any (not only professional) recording devices and take actions to prevent unauthorized photo and video recording.

5.7. \nOn the territory of the Apart-Hotel, as well as on the entire building premises where the Apart-Hotel is located, the following is prohibited:

· \nEntry to the Apart-Hotel in dirty clothing, as well as with food products or luggage that could soil other Guests and/or Hotel/Apart-Hotel property is prohibited;

· \nSmoking anywhere on the Apart-Hotel premises (including traditional cigarettes, hand-rolled cigarettes, pipes, electronic cigarettes, hookah, etc.). Violation incurs a charge as compensation for additional services to eliminate the consequences — 10 000 rubles per each smoking incident;

· \nBeing under the influence of alcohol, toxic, or narcotic substances, as well as consuming alcoholic, toxic, and narcotic substances. In case of violation, the Hotel has the right to refuse the provision of services, service, and terminate the agreement;

· \nMaking noise and causing discomfort to other Apart-Hotel guests;

· \nLittering on the Apart-Hotel premises;

· \nTaking food out of restaurants located on the Apart-Hotel premises.

5.8. \nThe following is prohibited in the apartment:

· \nStoring explosives and flammable substances;

· \nStoring more than two pieces of luggage per Guest, as well as oversized luggage (exceeding 150 cm in the sum of length, width, and height measurements); storing elongated items (over 220 cm);

· \nSmoking in the room and anywhere on the Apart-Hotel premises (including traditional cigarettes, hand-rolled cigarettes, pipes, electronic cigarettes, hookah, etc.). Violation incurs a charge as compensation for additional services to eliminate the consequences — 10 000 rubles per each smoking incident;

· \nUsing personal electric heaters, unauthorized connection of telephone devices, fax machines, and other communication equipment, unless provided in the Hotel room;

· \nUsing open flames, including smoking on the balcony;

· \nBeing under the influence of alcohol, toxic, or narcotic substances;

· \nDisturbing Guests staying in adjacent rooms;

· \nHanding over room keys or Guest cards to unauthorized persons;

· \nIn case of lost room keys, the Guest must immediately report this to the Front Desk.

· \nMaking cash payments for accommodation and additional services in locations other than Hotel cash registers;

· \nKeeping pets in the room without notifying the Front Desk staff, as well as types of pets whose accommodation at the Hotel is not permitted by the pet accommodation rules;

· \nRearranging and moving furniture without approval from the Hotel Administration;

· \nRemoving Hotel property from rooms;

· \nUsing bedding without bed linen;

· \nWashing bedding and towels belonging to the Hotel;

· \nBringing any type of civilian, service, military, non-lethal, or edged weapons onto the Apart-Hotel and apartment premises;

· \nStoring items requiring special storage conditions without proper protective packaging/covers, without notifying the Hotel Administration of the presence of such items and without coordinating storage possibilities with the Hotel Administration. If the requirements of this paragraph are violated, the Hotel Administration is not liable for damage/loss of such items.

5.9. \nGuests (visitors) are obliged to compensate the Hotel for any damage caused (including loss/damage to property). In case of violations, the Hotel has the right to prepare a report, which, if necessary, is forwarded to law enforcement agencies.

5.10. \nThe Hotel Administration reserves the right to access the room without the Guest's approval in case of signs of an emergency, fire, flooding, or suspicion of the Guest violating the rules of stay.

5.11. \nDuring the day, the room must be made available for cleaning. If a "Do Not Disturb" sign has been on the door for more than 24 hours, the Hotel Administration has the right to attempt to contact the Guest, and if unable to contact the Guest — the right to clean the room.

5.12. \nIf the Guest is absent from the place of temporary stay (room) for more than one day, and if it is impossible to determine their whereabouts and/or after 3 hours past checkout time, the Hotel Administration has the right to form a commission, inventory the property in the room, transfer the belongings to the Hotel storage room as established in paragraph 5.12 below, and put the room up for sale.

5.13. \nThe Hotel determines the procedure for storage, accounting, and disposal of items forgotten by Guests. Forgotten items are stored at the hotel for 3 months. After the established storage period expires, items are considered unclaimed and are subject to disposal.

5.14. \nMoney and valuables are recommended to be stored in the room safe. The Hotel Administration is not responsible for valuables and money left outside the safe.

5.15. \nWhen leaving the apartment, the Guest must:

· \nclose windows and taps;

· \nturn off all electrical appliances;

· \nturn off the lights.

5.16. \nFeedback about the stay at the Apart-Hotel may be left in the "Guest Comments and Suggestions" book at the reception desk and/or on the Apart-Hotel/Hotel website.

5.17. \nIn case of violation of the conditions specified in these Rules, the Hotel has the right to terminate the provision of hotel services unilaterally, and the Guest shall reimburse the Hotel for actually incurred expenses.

5.18. \nIn accordance with the "Safe Operations Standard":

5.18.1 \nResidents of the Apart-Hotel are obliged to comply with personal hygiene rules, requirements for clothing use and use of personal protective equipment when required by mandatory norms of current legislation, including secondary legislation

5.18.2 \nEnsure the possibility of conducting (access for) the number of room cleanings established by the Hotel as required by standards and regulations.

5.18.3 \nPermanent residents, visitors, and Guests observe entry and exit rules for the premises.

5.18.4 \nCrowding of residents, visitors, and Apart-Hotel Guests during registration and check-in is not permitted. Residents, visitors, and Guests must maintain social distancing at registration desks, keeping at least 2 meters apart.

5.19. \nIn case of violation of internal regulations, the Hotel has the right in each case to charge the resident and/or Guest for additional services to cover additional expenses for restoring damaged property. Service costs are determined by Orders of the Hotel's General Director.

APPENDICES:

1. \nFire Safety Rules;

2. \nRules for the Use of Electrical Appliances;

3. \nForgotten Items Transfer and Storage Report Form;

4. \nList of Paid Services;

5. \nRoom Cleaning Schedule.

Appendix No. 1

Fire Safety Rules

for Guests staying at the "VIDI" Hotel, located at: St. Petersburg, Khersonsky Passage, 6, Building 1

These rules establish mandatory fire safety requirements on the territory of the VIDI Apart-Hotel, located in the multifunctional business center at: St. Petersburg, Khersonsky Passage, 6, Building 1

All Hotel Guests must familiarize themselves with these fire safety rules:

1. The VIDI Apart-Hotel has an addressable fire alarm with a fire notification system and an automatic fire suppression system.

2. The VIDI Apart-Hotel has primary fire extinguishing equipment — fire extinguishers, which are located in cabinets in the corridors and public areas of the Apart-Hotel on each floor. The location of fire extinguishers is marked with special signs. Manual fire alarm pull stations are located in the corridors and public areas of the Apart-Hotel on each floor.

3. Fire evacuation floor plans are located in each guest room. Upon check-in, the Guest must familiarize themselves with the fire evacuation plan, the location of primary fire extinguishing equipment, and remember the location of emergency exits and stairways, and the nearest emergency (evacuation) exit. Emergency (evacuation) exits are located at the far ends of the corridors on each floor of the Apart-Hotel.

The stairway is located in the central part of each residential section and is marked with an evacuation sign. Fire evacuation floor plans are also located in corridors and public areas.

All emergency (evacuation) exits are marked with a green illuminated "Exit" sign.

4. The following is prohibited on the Apart-Hotel premises:

\u00d8 smoking.

\u00d8 use of open flames (torches, candles, matches, lighters, etc.);

\u00d8 use of pyrotechnic devices (fireworks, firecrackers, sparklers) and other types of fire effects that may cause a fire;

\u00d8 using electrical heating appliances in the room, except those provided by the Hotel;

\u00d8 using electrical appliances and other technical equipment for purposes other than their intended use;

\u00d8 leaving the room with the television, lighting lamps, electrical heating and electrical appliances, air conditioner turned on, and leaving the magnetic key card in the holder;

\u00d8 covering turned-on floor lamps, fixtures, and desk lamps with anything;

\u00d8 using faulty electrical outlets, operating electrical wires and cables with visible damage and insulation violations.

5. In case of fire in the room, the Guest should take the following actions:

\u00d8 immediately report the fire to the Front Desk staff by phone +7 (812) 679-57-72 / +7 (921) 371-01-84 or to the contact center staff by phone +7 (812) 621-00-00;

\u00d8 leave the room and close the door;

\u00d8 leave the danger zone and follow instructions from Hotel Administration or fire services.

In case of fire outside the room, the Guest should:

\u00d8 before opening the door, check if it has become hot;

\u00d8 if the door is not hot, slowly open the door and leave the room, proceeding to the nearest safe exit from the building to the street;

\u00d8 if the path to the exit is dangerous, return to the room and report the fire to the Front Desk staff by phone +7 (812) 679-57-72 / +7 (921) 371-01-84 or to the contact center staff by phone +7 (812) 621-00-00;

\u00d8 in case of heavy smoke in corridors and stairwells, and if it is not possible to leave the Hotel building, remain in the room.

\u00d8 to prevent smoke and combustion product poisoning, the Guest should close cracks and ventilation openings with wet towels and bedding.

\u00d8 report your location to the Front Desk staff by phone +7 (812) 679-57-72 / +7 (921) 371-01-84.

6. During evacuation from the Apart-Hotel in case of fire (emergency), it is necessary to:

\u00d8 listen carefully to the instructions of the Hotel Administration or fire services, and proceed to the indicated nearest emergency (evacuation) exit;

\u00d8 remember that under no circumstances should you panic;

\u00d8 protect your chest from being crushed and try not to fall;

\u00d8 do not bend down for dropped items, do not lean over, do not adjust shoes,

\u00d8 ignore pain in legs and body, do not stop in a running crowd, do not raise hands above head (risk of chest compression), do not lower hands down (they will be impossible to pull out);

\u00d8 do not use passenger elevators during a fire.

7. Capitalized terms and definitions used in this appendix have the same meaning as defined in the Rules, unless otherwise expressly provided by the terms of this appendix.

Appendix No. 2

Rules for the Use of Electrical Appliances

Use household appliances only for their intended purpose.
Follow the manufacturer's operating instructions. Do not use faulty appliances. If a defect is found, contact the technical service.
Connecting too many appliances at once will overload the network and cause a short circuit. Plugging multiple appliances into one outlet may cause it to catch fire.
Do not use electrical appliances while in water. Do not touch appliances with wet hands or a damp cloth.
Do not cover electric lamps with easily flammable materials (paper, fabric, oilcloth, etc.
Do not leave children sleeping alone in a room with a light on.
Do not leave switched-on devices and a child in the same room unattended.
When plugging an appliance into the outlet, follow this order: first connect the cord to the appliance, then plug it into the outlet. When unplugging, follow the reverse order. Do not pull on the cord when removing the plug from the outlet.

Important: Do not leave a phone charger cable plugged into the outlet.

Never attempt to extinguish a fire source with water while the appliance is still plugged in. First unplug it from the outlet, then proceed. If there is no water available, you can cover the appliance with a blanket or sprinkle it with sand or soil.
When cooking on an electric stove or using curling tongs, do not touch the heated surface with your hand to avoid burns.
If an electrical cable's insulation is damaged, it must not be used. Contact the technical service.
Do not touch the walls of a kettle or water while the heating element is switched on.
Do not leave heating appliances such as an iron, electric stove, or hair curler switched on for a long time. It is recommended to use these items together with special non-combustible stands.
When leaving, do not forget to turn off lights, heaters, iron, electric kettle, and other appliances.

Appendix\nNo. 3

REPORT

On the Transfer of Forgotten Items for Storage

Date of item discovery______________________________________

Room number / name of public area where the item was found

___________________________________________________________________________

Guest surname_________________________________________________________________

Detailed description of item___________________________________________________

_____________________________________________________________________________

Name of employee who found the item__________________

Name and signature of employee who accepted the item for

storage_____________________________________________________________________

Appendix\nNo. 4

List of\nPaid Services

· Sale of souvenirs and essential items;

· Taxi services;

· Photography at the Hotel;

· Flower delivery;

· Concierge services

· Underground parking;

· Luggage delivery;

· Extra bed rental;

· Baby crib rental;

· Mattress topper and protector rental

· Laundry, ironing, dry cleaning;

· Additional bedding (beyond 3-star hotel requirements);

· Additional towel rental

· Telephone service (local, long-distance, international);

· Photocopying, printing, fax service.

· Disinsection, deratization

Appendix\nNo. 5

Room\nCleaning Schedule

Room cleaning includes the following services:

Airing the room
Emptying the trash bin. Wet cleaning of the trash bin.
Replacing the trash bag in the trash bin.
Wet cleaning of external surfaces of furniture, television, TV panels, telephone.
Wet cleaning of stains on mirrors
Wet cleaning of the windowsill, radiator. Cleaning stains from the inside of the window glass.
Wet cleaning of external surfaces of kitchen furniture, stovetop, microwave, kitchen furniture screen.
Wet cleaning and polishing of chrome surfaces and sink in the kitchen area
Washing dirty dishes using the dishwasher.
Wet cleaning of toilet, sink, bathtub, tile, glass partition, mirror, towel warmer and external surface of the washing machine in the bathroom
Polishing of chrome surfaces in the bathroom
Dry and wet floor cleaning in the room and bathroom

When cleaning with a change of rented linen, the following additional services are provided:

1. Replacement of used bed linen with clean linen.

2. Replacement of used towels with clean towels

Additional\nInformation:

\u00d8 If room access is not provided for cleaning 2 (two) or more times, the Guest is informed and agrees to a room condition inspection, which is conducted regardless of the Guest's presence in the Room. Based on the inspection results, the Hotel has the right to prepare a report reflecting the room condition, with the possibility of applying penalties to the Guest in accordance with these Rules.

\u00d8 Floor and furniture cleaning is performed on areas free of personal belongings and items.

\u00d8 If the room contains fragile/easily damageable/valuable or other items requiring special storage conditions, without special protective packaging/covers etc., the Hotel reserves the right to refuse cleaning, or to perform it in the guest's presence,

\u00d8 Bed linen change is performed when the guest's/tenant's personal belongings are not on the bed.

\u00d8 Room cleaning with an animal is performed in the presence of the owner or in the absence of the animal in the room (including absence of animals on balconies/loggias).

\u00d8 Professional cleaning agents are used for room cleaning

\u00d8 Removal of additional trash is a paid service; the charge may be deducted from the amount/security deposit.

\u00d8 Deep cleaning of the room is a paid service

\u00d8 Price lists for additional cleaning services and trash removal are available at the guest reception and registration desk